Go4Portugal prides itself on providing excellent guest service. However, should you be dissatisfied with any aspect of your stay, we provide the following official mechanisms for problem resolution:

Complaints Book (Livro de Reclamações) In compliance with Portuguese legislation, Go4Portugal provides a physical Complaints Book at its accommodations, as well as an electronic version. You can access and submit your complaint online through the official platform: www.livroreclamacoes.pt.

Alternative Dispute Resolution (ADR) Under Law No. 144/2015 of September 8th, we inform you that in the event of a dispute, the consumer (guest) may resort to an Alternative Dispute Resolution Entity. Since our accommodations are located in the Algarve, the competent entity you can contact is:

• CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre

  • Address: Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro, Portugal

  • Phone: +351 289 823 135

  • Email: apoio@consumidoronline.pt

  • Website: www.consumidoronline.pt

For more information on your rights as a consumer, you can also consult the Consumer Portal at www.consumidor.gov.pt.